Privacy Policy

Who we are

SMG Maintenance Group is a trading name of Grant Technical Solutions Ltd, registered in Scotland (Company No. SC774924), Gas Safe registration 670158. References to “we”, “us” and “our” in this policy mean Grant Technical Solutions Ltd trading as SMG Maintenance Group.

You can contact us at operations@smgmaintenancegroup.co.uk or on 07342 570 840.

What information we collect

• Information you submit through our enquiry, quote, urgent engineer and trade partner forms (such as your name, email address, phone number, postcode, message and any documents you upload).
• Technical information automatically collected when you visit our website, such as your device type, browser, approximate location and pages viewed (used to keep the site secure and to understand how it is used).
• Cookies stored on your device — see “Cookies” below.

How we use your information

• To respond to your enquiries, prepare quotations and arrange works.
• To assess and manage trade partner applications.
• To send transactional emails such as confirmation of your request.
• To analyse and improve our website and services.
• To meet our legal, regulatory and insurance obligations.

Cookies

Our website uses cookies and similar technologies to improve your experience, analyse website traffic and support our enquiry forms. When you first visit the site you'll see a banner asking you to Accept or Decline non-essential cookies. Your choice is remembered locally on your device.

• Essential cookies are always active — they are required for the site, forms and security to work.
• Analytics and marketing cookies are only used if you click Accept Cookies.
• You can change your mind at any time by clearing your browser's site data for this domain.

Sharing your information

We do not sell your personal data. We may share it with trusted subcontractors and service providers strictly so we can deliver the services you've requested (for example a vetted engineer attending your property), or where we're required to do so by law.

How long we keep your information

We keep enquiry and job records for as long as needed to provide our services, comply with legal and accounting obligations and resolve any disputes. Trade partner application records are kept while your account is active in our contractor network.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your data where we no longer need it.
• Object to or restrict how we use your data.
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, email operations@smgmaintenancegroup.co.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.